Your order
Folder for adding Your order articles
If you email in to support@valemill.freshdesk.com with the order ID, we can send this for you.
Tue, 24 Nov, 2020 at 2:59 PM
No you do not. Just keep a copy of your proof of purchase for us to use.
Tue, 24 Nov, 2020 at 3:01 PM
A pending order means the payment has failed, therefore the order has been unsuccessful. You will need to re-order.
Thu, 26 Nov, 2020 at 2:41 PM
If you are concerned that your item is taking too long, please check the tracking status before contacting us. If the tracking says it is delayed please...
Mon, 30 Nov, 2020 at 9:12 AM
If you need to return a larger item that cannot be taken to the post office, please email in using the contact us form, with your order number and reason fo...
Mon, 30 Nov, 2020 at 2:23 PM
If you email to directsales@minky.co.uk someone will help you.
Mon, 30 Nov, 2020 at 3:03 PM
At the moment we do not have any telephone lines on. Please try to order via the site, and if you really need to you can email us and we can call you.
Mon, 11 Jan, 2021 at 12:53 PM
We do not accept AMEX payments and are currently in the process of changing that on the site. If you are not paying via AMEX and it is still declining, ...
Tue, 2 Feb, 2021 at 10:43 AM